featuresHow to work with chatbot XToka
Contextual Understanding for Accurate Support
Our chatbot uses advanced natural language processing (NLP) to understand the context behind customer inquiries. Whether it’s troubleshooting a technical issue or guiding users through complex support scenarios, the chatbot delivers accurate solutions with minimal need for human intervention, reducing resolution times and enhancing customer satisfaction.
AI-Driven Sales Recommendations
The chatbot is equipped with AI-powered recommendation engines, designed to identify sales opportunities based on customer interactions. It can suggest relevant products, upsell services, or cross-sell complementary items in real time, creating a personalized shopping experience that increases conversion rates.
Seamless Escalation and Handoff
When issues are too complex for the chatbot to handle, it seamlessly escalates the case to a human agent, providing all the context and previous interactions. This smooth handoff ensures continuity, while the chatbot continues to assist with simpler queries, making your support and sales teams more efficient.